1 reviews | Active since Jul 2013
BAD SERVICE/CUSTOMER ISSUE NOT IMPORTANT ENOUGH/WANT MY PAYOUT/COMPLAINT CHERYLDENE VAN WYK HEREFORD GROUP
BETWEEN THE EMPLOYER AND LIBERTY CORPORATE I DONT KNOW WHO IS LYING! AFTER A CCMA CASE SETTLEMENT IN APRIL WITH THE INSTRUCTION TO PAYOUT PROVIDENT FUND MONIES AND PENSION FUND MONIES ,I AM STILL WAITING THE EMPLOYER SAYS THEY SEND THROUGH MY PENSION WITHDRAWAL PAPERS EARLY MAY WHEN I CALLED CHERYLDENE VAN WYK FROM THE HEREFORD GROUP ON THURSDAY SHE ADVISED THEY DID NOT RECEIVE MY PENSION FORMS FROM THE EMPLOYER AND WILL FIND OUT WHAT IS HAPPENING AND COME BACK TO ME..I AM STILL WAITING ON HER CALL OR RESPONSE SINCE THURSDAY AFTER NUMEROUS EMAILS HAS ALSO BEEN SEND BETWEEN THURSDAY AND FRIDAY FOR FEEDBACK!! THIS IS BAD SERVICE ON YOUR PART! THIS IS MORE URGENT NOW AFTER A WHOLE MONTH AND YET WHEN THE COMPLAINT WAS GIVEN,TWO DAYS AFTER STILL NO FEEDBACK. I NEED A MANAGER OR SOMEONE HIGHER TO CALL ME URGENTLY REGARDING MY PENSION FUND PAYOUT
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WE HAVE CALLED THE HEREFORD GROUP AS WELL TO SPEAK TO CHERYLDENE.
AS PER THE RECEPTIONIST SHE IS WORKING FROM HOME.
NOTE THE CONVERSATION BETWEEN ME AND THE RECEPTIONIST OR PERSON WHO PICKS UP THE CALLS
ME:HI MAY I SPEAK TO CHERYLDENE PLEASE
SHE:MAM,CHERYLDENE'S PHONE IS BROKEN AND SHE CANT MAKE CALLS OUT OF ACCEPT CALLS.YOU NEED TO SEND HER AN EMAIL(IN A IRRITATED VOICE)
ME:WELL,WE HAVE BEEN SENDING HER EMAILS SINCE THURSDAY
SHE:EVERYONE'S BEEN SAYING THIS MAM,WHAT MUST I DO,PLEASE SEND HER AN URGENT EMAIL.I DONT KNOW WHAT TO SAY.
SO SHE KEEPS ON TALKING OVER ME IN AN IRRITATED VOICE AND I OF COURSE GET IRRIATED AS WELL AND TOLD HER HER ATTITUDE STINKS AND I PUT THE PHONE DOWN.
FIRSTLY I HAVE A COMPLAINT ABOUT THIS PENSION FUND PAYOUT BEING AN ISSUE.
I CALL THE DEPARTMENT WHO DEALS WITH IT AND THE RECEPTIONIST HAS AN ATTITUDE
SHE (RECEPTIONIST)CALLS ME BACK NOT WITH A SOLUTION BUT TO TELL ME I MUSNT BE RUDE WHEREAS SHE WAS IRRITATED AND RUDE FIRST!!
I AM LIVID..THIS NEEDS TO BE ESCALATED TO HIGHER MANAGEMENT ASAP!!!
WE HAVE CALLED THE HEREFORD GROUP AS WELL TO SPEAK TO CHERYLDENE.
AS PER THE RECEPTIONIST SHE IS WORKING FROM HOME.
NOTE THE CONVERSATION BETWEEN ME AND THE RECEPTIONIST OR PERSON WHO PICKS UP THE CALLS
ME:HI MAY I SPEAK TO CHERYLDENE PLEASE
SHE:MAM,CHERYLDENE'S PHONE IS BROKEN AND SHE CANT MAKE CALLS OUT OF ACCEPT CALLS.YOU NEED TO SEND HER AN EMAIL(IN A IRRITATED VOICE)
ME:WELL,WE HAVE BEEN SENDING HER EMAILS SINCE THURSDAY
SHE:EVERYONE'S BEEN SAYING THIS MAM,WHAT MUST I DO,PLEASE SEND HER AN URGENT EMAIL.I DONT KNOW WHAT TO SAY.
SO SHE KEEPS ON TALKING OVER ME IN AN IRRITATED VOICE AND I OF COURSE GET IRRIATED AS WELL AND TOLD HER HER ATTITUDE STINKS AND I PUT THE PHONE DOWN.
FIRSTLY I HAVE A COMPLAINT ABOUT THIS PENSION FUND PAYOUT BEING AN ISSUE.
I CALL THE DEPARTMENT WHO DEALS WITH IT AND THE RECEPTIONIST HAS AN ATTITUDE
SHE (RECEPTIONIST)CALLS ME BACK NOT WITH A SOLUTION BUT TO TELL ME I MUSNT BE RUDE WHEREAS SHE WAS IRRITATED AND RUDE FIRST!!
I AM LIVID..THIS NEEDS TO BE ESCALATED TO HIGHER MANAGEMENT ASAP!!!