Bad Service Withholding Payment
<p>I invested with Liberty 3 years ago maturity was June this year so dutifully i put in all my paper work in time to get paid out. I was informed that payment will be 10-15 days later now they send me policy updates as if i have not surrendered. The broker/financial advicer Yolandi van Niekerk who could not call me enough initially to get my business is now no-where to be found. She sends me emails saying she could not get through to my phone yeah right! she writes that she trusts im desperate for my money yes i am especially after your secretary initally incinuated that i did not have a policy with liberty durin my initial enquiry before retracting and you are ducking and diving all over the place Yolandi iam desperate is this a ponzi scheme? </p>
Dear Mrs Komane
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mrs Komane
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
