Bad Service regarding Complaints of Brokers

When dealing with Liberty in regard to a variety of queries/concerns of Policies taken with them and the conduct of certain brokers, like Rob How, they are extremely good at passing the buck, avoiding questions and delaying responses. Even when their Forensics Group get involved, they initially come across as being helpful and then don't respond to emails, or keep prolonging reports for ***** complaints. This is not the first time dealing with disreputable brokers representing Liberty and selling their policies. The worst thing is that these brokers continue to sell their policies and are not held accountable for their bad service and ********* behaviour. Just browsing through all the various different complaints lodged by the public against Liberty, it is a clear indication that Liberty is in serious need of LIFTING THEIR CUSTOMER SERVICE, staff and broker choices. There are just too many things slipping through the cracks and they are getting away with unprofessional and ********* behaviour. It is very sad that so many of the SA public are being taken for a ride and being treated so badly by a Company that once had a brilliant reputation. My family and I have many policies with them and this seems to have no impact on the way we are treated. Sad but true. Clearly our business and importance to them is NIL. Why do they make you feel like you are doing something wrong when they should be treating you with respect and living up to the standards of the customer service industry?