BAD SERVICE RECIEVED FROM LIBERTY LIFE FOR OVER 5MONTHS AND STILL ON GOING

The worst Service I have ever received in my entire Life, My dad and granny passed away a day apart from each other, my granny on the 6th of September 2021 and dad on the 8th of September 2021 , On the 13th of September I contacted Liberty for a claim that my dad opened for his mom (my granny) its been 5months later and Liberty Life has been sending me from pillar to post even till this day I made so many calls to Liberty , each time I call they give me a different story with a different Task and all of this has been costing us airtime, petrol and money to make copies scan and send emails to Liberty Life... First Time I called Liberty I was told that I need to fill in the claims form with my mom and dads details which makes my mom the beneficiary... a weeks went by without Liberty contacting me, I decided to call back then I was told that my dad did not ensure himself but his mom, so I was again told to fill in the claims form with my granny and moms details which I did.... another week went by without Liberty contacting me ,I decided to call back again because Liberty was quiet... when I called back I was told that my mom was not the beneficiary my dad was ... I asked them why they didn't tell me this the first time I called, they said they don't know...... then I was told that my mom needs to go to the court to get a letter of authority a day or 2 later we emailed the letter of authority to Liberty.... another week or two went by without Liberty coming back to us , I called and asked for a supervisor or team leader , which I did not find, I was told that they will contact me back ..... a week went by without any communication from Liberty, I decided to call back again, when I called they made me wait for a team leader to be available and after all the wait a team leader spoke to me, she said to me that they have to send me a value letter to take to the court again to get a letter of authority, I was so drained .... this is me still grieving for the losses and still have to follow people that my dad made sure to pay every month with his little pension money.....only to be told that the authority letter we have does not include the funds because they have not sent us any information the team leader said she will send me the value letter and till this day I have not received it, I recently received an email from Liberty stating that they will cancel my dads policy if a payment is not made in 20 days...my heart broke all over again because they did not even put on their records that my dad and his mom is no longer on this earth... I called back then they said they will have a look, no one apologized regarding the email I had received, I called Liberty again they said they will send a value letter after 5 months of waiting which means I need to again waste money to go print, drive and stand in long queues to get an authority letter, I know R10000.00 Is not a lot of money but for some of us it puts bread on the table, I was just thinking now the other day, what if Liberty was the only insurance we had... does this mean that we would've waited 5months to put my relative to rest? My heart is truly thorn with the level of service we have received from Liberty I have all the emails sent to Liberty my hearts bleeds writing this because I don't believe that this is fair treatment if I could sue Liberty I would do that