bad service period, no customer

i tried contacted liberty life in regards with changing my debit date, the company took 3 to get back to in regards with that still after pleading with liberty to change my debit nothing happened, when i called on the 2015/10/02 for cancellation i was was put on hold for 10 mins and the same consultant who put on hold advised me I cant be help cause they don't do over the Phone cancellation. after i asked why she put me on hold and not assist me. i regret having to cancel the my policy. but due bad service and lack of customer care i have too.