RH
Riaan H

1 reviews | Active since Jun 2013

14 Jun 2017, 10:06

Bad service - keep delaying payout

<p>Reading the other complaints about Liberty it seems that it is a common thing with them delaying and delaying payout of your funds. My wife was told 4 weeks ago that the payout happens within 4-6 weeks, now she received a new sms stating that it was only processed now and that it will take another 4-6 weeks. Glad she decided to take her policies elsewhere as I can only imagine what all the excuses will be once you actually reach retirement age. Just wondering who is earning interest on all the monies they keep delay paying out.</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply14 Jun 2017, 16:26
Official

Dear Mr Harmse

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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