Bad Service from Liberty Life AGAIN !!

Each time I do business with Liberty life I am driven to desperation. On a previous occasion I cancelled all my policies as I became so desperate.<br> <br> I am now in my 5th day of trying to cede my policies. I have sent 11 e-mails and close to 100 pages of documentation plus a telephone call.<br> <br> An Example: I keep getting a request for my ID as it is unclear. No matter how many times it was sent, all I got back was please send a copy of your ID as it is unclear. Only after a lengthy telephone call at my expense was I told \we need the front and back of the credit card ID".<br> Was it really SO difficult to add the 3 simple words with each of the multiple requests for ID: \""FRONT AND BACK!\"" ??<br> <br> I guess it's easier to let the customer telephone"