Bad service for the second time

I wrote my review here a week ago hoping my issue will be resolved but still sitting here again writing the bad service once more,I received now an email.saying they have never received any documents or email from me which is strange because they sent an email saying the documents are incomplete 😕 I really don't know who is ***********?who is lying?who is taking responsibility for client customer services?I mean I am not borrowing money 😕 this is my money I have contributed to Liberty for years now that I need it I am taken from pillar to post no one is assisting me I mean nobody 😢 😕 😞 where and who must I speak to directly?why is Liberty neglecting their clients?how will Liberty survive without clients?must we now March to offices to get help?