Bad service

I have been with liberty for over 10 years and right now I am so disappointed in the service that I am getting. I contacted liberty on the 5th of February for policy changes and was sent the quotation form which I filled and sent back and it stated that my request will be processed within 4 days. 4 days passed I contacted them again and again for follow-up I am told every time I call that a consultant will contact me back to discuss the changes till today no one has contacted me and I am now tired of calling them.