Bad service at Liberty

Liberty service is pathetic, they should just close. I put a claim on 23 March 2023 and promised to be paid within 10 working days. The committed date was 06 April 2023. I have been calling them almost every second day to follow up was told same thing that my claim is with tax clearance, on 06 April 2023 when I’m supposed to receive payment it was still with tax clearance. I even travelled from Pretoria to Braamfontein to their offices and committed to pay 06 April. Today is the 11 April and still no payment. I would request to speak to manager and promise to call back and no call back. I thought they were professional financial institution but unfortunately they have proven they lack of commitment to clients. They just don’t care, they want you to save with them and when you want to claim it’s impossible to get your money back. It’s so disappointing that this is supposed to be professional people, they don’t adhere to their own financial policies or agreements. Please don’t take your money to Liberty. I always had good experience with Old Mutual and they are professional, I will take my business to organisations that care.