BAD SERVICE AT LIBERTY

i had two investments plans with liberty. That is the worst organisation i have ever put my money in. i surrendered and cancelled the two policies in february. money has been ductucted from my persal until today (june). i called requesting them to cancel they said i must tell my HR to stop paying them. i went to HR he said he can't cancel either he doesn't have power to do that. i had to stand watch my money going out every month with no way of stopping it. I filled the refund forms and they later sent me an email to confirm that they received my documents and promised to pay within 4 working days. but trust that never happened in 4 weeks. i had to do countless phone calls demanding a refund. even now i was promised a refund for May and even now i haven't been refunded.