BAD SERVICE AND VICTIMISATION

Liberty Life are full of themselves. We are awaiting for pension and provident pay out for my ex, he had a maintenance court against him and upon him being dismissed at work. Liberty life advised that I go to court to get another court to resolve the matter. We did what was expected of us even both parties getting our attorneys involved. The matter was concluded at court on the 15th of Feb 2021, Liberty Life received all the settlements documents, now they are taking us from pillar to post when the payout is suppose to happen ,numerous follow ups were done and all we get is that Melissa from legal has to approve now there is Nazley who were are at his or her mercy to give a go ahead. Why are we being treated like this after we did our part? Does the person we are waiting on can communicate and say what the delay is. The attorneys advised that the payout must happen before or on the 1st of March 2021and we are still waiting for only God knows for how long. My daughter now is stuck because she can't go to school because of victimization from their side, we are stuck because of their processes and we are communicating daily with them and still we are taken from pillar to post. Can someone there at the fund and legal department take accountability and do what is right.