BAD SERVICE AND VERY POOR ADMINISTRATION

I wanted an RA plus an income replacement policy. The income replacement policy was declined because I am diabetic. I told the consultant in the week before Christmas that I therefore want the RA cancelled as well. One R1000 deduction was made but they didn't cancel the policy because \they were on annual leave\". Another deduction was made in January totaling R2000. There has been an ongoing fight to have my R2000 paid back to me. They have paid me R889 without explanation. I demand that my full R2000 be paid to me as it is their own administration error that caused the R2000 deduction. My request for the refund and explanation for the R889 payment has fallen on deaf ears. On top of all of this, I had to give them proof of my banking details even though the account used for the refund was the same account from which they deducted the R2000. I had to take time to go the bank as well. They then app**** for a tax directive to refund my contributions."