MC
Mariena C
1 reviews | Active since Mar 2019
02 Oct 2019, 16:47
BAD SERVICE
Requested them on the 25th of September to surrender my paid up policy. Email forwarded to them to confirm when this matter will be finalized. Everyday they promised to get back to me and today a lady at the call center informed me that they haven't commenced with the process as yet.
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Replies (1)
Liberty Group South Africa's replyOfficial
22 Oct 2019, 19:07Dear Mariena
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
Liberty Group South Africa's reply22 Oct 2019, 19:07
Official
Dear Mariena
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations