Bad service

Hello Peter

I am not impressed with Liberty at all. I took a policy with them in 2023 March and advised the financial advisor on an debit order date however, he put the incorrect debit order date and it was the date before my pay day the transaction went through unsuccessfully and till today I am 1 month behind even after I called them and advised to double the amount in August 2023 but it never happened.

In 2022 June I took 3 policies for my kids that should reach expiring date or matured when each kid reaches the age of 18, in this case they only do 2 policies correct and second born child doesn’t have any policy on his name instead they’ve created a policy on my name and add all 3 kids as beneficiaries however, this is defeat the purpose of this investment as the policy will only teach maturing date in 2027 and the child is only 12 years only , called call centre to rectify this instead I was given a beneficiary form to complete, why should I complete the form when it is not my mistake? financial advise (Palesa Marabotse)did a mistake of adding all kids as a beneficiary in one of the policies why can’t Liberty assist with rectifying the mistake telephonically if it is possible to take a policy telephonically? There should be a way of doing it electronically or telephonically. To make it worse I can’t even complete the form electronically instead I can only print, complete and scan it back to my email.Unfortunately this is time consuming from my side as a customer and it is also give the financial advisers more room of errors because their mistakes only affect customers. They need to improve their service by providing training to their staff members.

When I call regarding the above policy first consult rated 10/10 because she did the excellent job of providing me with the policy document required however, when I call again to rectify the policy the second consult was not friendly and kept on saying I don’t understand your query, but I have been asking her if we can go through my profile and go through it together so that we aligned but she didn’t seemed to be interested is like you need to berg for the service.

Thanks