Bad service

Liberty short term insurance service is terrible. I submitted a claim on 19 June and the claim was only registered on 1 July after I had to make numerous phone calls, left messages and those messages are not being returned. On 27 July the claim was finally approved but again, I had to call and follow up on payout. The staff are working from home, but it doesn't seem as if they are working because no feedback or proper communication is being received. On the 7th of August I had to phone again to follow up and I am being told that they have to send a settlement letter to me before payment can proceed. Today, 13 August I have not received such letter nor a phone call or email, no form of communication. I had to phone again and after being on hold for 10 minutes I get through to somebody, but the line is so bad I can't hear the person. Even after the person phoned me back I still can't hear him/her. The messages on the answer service is also giving incorrect information. It states that you can manage your policy online, but it is not possible, all options are low lighted. Liberty short term insurance, please wake up and shape up!