LS
Lebogang S
1 reviews | Active since Jan 2014
09 Apr 2016, 09:51
Bad service
My name is Saphira Serache, i had a retirement policy with liberty life since 01 March 2013 till 29 October 2015. I resigned from my previous employer 24/7 waterfall hills care center and submitted my resignition document and also with liberty life. I went to liberty life and was informed that my scheme's financial advisor is Mr Frederik Prozesky. I contacted Prozesky several times all in vein. On the 30 March 2016 Mr Prozesky called and promised me that my payout will not be later than this week, i have not received anything from them. I am very ireate and dissapointed with the bad service that i have recieved from liberty life
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Liberty Group South Africa's replyOfficial
11 Apr 2016, 09:19Hello Lebo24,
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply11 Apr 2016, 09:19
Official
Hello Lebo24,
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***