IS
Itumeleng S
1 reviews | Active since Dec 2014
03 Mar 2015, 07:51
Bad Service
Hi there,<br> <br> I am very disappointed with Liberty Financial Advisors. In January 2015 I asked for a FA from Liberty and they appointed me an FA. He never gave me any feedback unless I chase after him. I need to do servicing on my existing policies and advise on my daughters educational policy. The last time I called him He promised to schedule a meeting for us. Now is March I have never heard from the guy.<br> <br> I prefer Liberty products however I cannot tolerate bad service.<br> <br>
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Liberty Group South Africa's replyOfficial
03 Mar 2015, 08:17Hello @portia2013,
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply03 Mar 2015, 08:17
Official
Hello @portia2013,
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***