Bad Service

I am very disappointed with the service that Liberty Life has given me, my Provident fund documents were submitted on the 30th of August 2022 and I called to confirm if all was in order and one of the consultants said everything is fine and they should be done with the processing by the 15th of September 2022. Today is the 20th and I have not heard any communication from them and what irritates me the most is that I’ve been sending them numerous emails and no response, even when you call they take forever to answer the call until airtime runs out. This is not the service I was expecting especially at the company as big as Liberty. TAT should be adhered to and learn to respond emails as per agreed SLA