Bad Service

I sent an email requesting for confirmation that they have received payment. The response I received is "we have received your debit order change details" ( Reference ***8). I paid an amount of R127 which I was told is the outstanding amount from my policy. I sent the proof of payment. The service from Liberty is very disappointing. This is not the first time I'm that I'm this kind of atrocious service. I just need to get confirmation if payment was received and allocated as yet.