BAD SERVICE

It has been my request from Liberty to change my premium, beneficiary gender and the method of payment from stop order to cash since 2020 after I stopped working. i immediately attended to it because I knew that the premium was to be payable as stop order and reduced the amount to R250 because I couldn't afford. All the steps were done in Vereeniging Liberty Life Branch where I completed the forms and all got confirmed.

I visited the branch again later after I received the wrong statement but was assured that all was well. I then never received any mails from Liberty then I contacted our financial advisor from Phuthaditjhaba Branch who helped us from the onset, but she was unavailable too. I started sending mails and calling the very lady and the branch she works for but, it often seemed not to be Liberty's line. Mailed the often but finally rep**** that they are attending to it and our financial advisor will call, but all was in vain because the statement was still wrong even when I received their reply that it got rectified. I also tried to change the Policy information - POLICY NUMBER *** on the self service portal two weeks back around the 30th of August 2022.

I waited until the 27th/09 when I decided to call its head office and talked to Banele Fakude who made all the requests on my behalf. She also assured me that the request message was to be sent the very day but only got it yesterday, but again the POLICY information statement remains INCORRECT