Bad Service!!

HI, I am currently having a problem with getting Liberty Life to bill me on one day for two policies. At the moment the one debit order is on the 2nd, and my new policy is on the 27th. I would like both to go off on the 27th. I have been requesting this from San Naidoo, since the day she had come to my office at work and helped me open the new Retirement Annuity policy, on 09/11/2017.

I emailed San Naidoo again on the 14/12/2017, as there was no deduction for this new Retirement Policy, but also the deductions for the existing policy was still coming off on the 2nd of the month.

Again on the 05/10/2018, i emailed San Naidoo, so even though the new Retirement Annuity policy was now being deducted on the 27th, my existing policy with Liberty was still being deducted on the 2nd of every month.

On the 31/01/2018, i emailed San Naidoo again, as the two policies were still not being deducted on 27th, and still had one come off the 27th and other one on the 2nd.

We are now on the 28/02/2018, and still only the 27th deduction came off my account thus far.

In light of this ongoing issue, i would now like to cancel this new policy, with a full refund and i would like my existing policy debit order moved to the 27th please. When San Naidoo came to me on the 09/11/2017, i got the sense that she was here to purely sell me products, and after i only agreed to one of those products, i feel that now my issues does not carry any weight.

I am sure if i had to agreed to sign on more products, these issues would have been resolved in a heart beat. If this is not the case, please explain to me why it has taken so long to resolve such a simple request. Even if it is an admin problem with Liberty, the FA should be following up and making sure these issues gets resolved?