BAD SERVICE

I would like to place on record the bad service I have been receiving from Liberty Life's Call Centre,I have been trying to reduce/cancel debit orders on two policies since last week.Documents have been forwarded with incorrect details and I have requested new info......My emails which I have send to the consultant today have not been responded to.She does not answer her phone.I tried to speak to a manager.....they are not available.What type of service is this?