FE
Francois E
1 reviews | Active since Jul 2015
09 Jul 2015, 14:17
Bad Service
I have a life policy with Liberty for 20 years. I have been trying to get them to change my status to non smoker since Feb 15. Had blood tests, and they have also sent a nurse to confirm my non smoking status last year. No change on my deducted premium this month despite their promises. I have sent them an e mail this week and can see that they have read it - no reaction. Do not even try to call them. I have been holding on now for about 10 minutes - no help, continuing voice to ask me to be patient. Absolutely pathetic.
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Replies (1)
Liberty Group South Africa's replyOfficial
10 Jul 2015, 08:43Hello soois1,
Our telephonic conversation refers. We apologise for the frustration you are experiencing.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Our telephonic conversation refers. We apologise for the frustration you are experiencing.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply10 Jul 2015, 08:43
Official
Hello soois1,
Our telephonic conversation refers. We apologise for the frustration you are experiencing.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Our telephonic conversation refers. We apologise for the frustration you are experiencing.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***