BAD Service!!

<p>My Mom and Father have sent their details through to LIberty LIfe in December and again on the 15th of February 2017 for beneficiary changes and banking details. My Mom recieved a notification (without any telephonic notice) that their policy has been cancelled!! This is after all the necessary documents from ourside has been sent through.</p> <p> </p> <p>The Call Centre lady was beyond useless and just blamed my Mother for anything, she did not try and find a solution or want to direct the call to a Manager.</p> <p> </p> <p>Thsi cancellation is not the fault of my Parents, its just very funny that how on the same form we changed the beneficiary AND banking details, that only ONE instruction was carried out and not both - now my Parents are sitting with the total inconvenience of having to have the policy reinstated and now my Father has to go for all the tests etc once again.</p> <p> </p> <p>Truly pathetic service!!</p>