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magdeline M

1 reviews | Active since Jul 2015

07 Jul 2016, 18:35

Bad service

<p>I opened a liberty funeral plan and the consultant who helped me didnt write my kids on the policy.now my child has passed on but they refused to assist me though i gave them the proof that indeed she was my daughter</p>

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply08 Jul 2016, 08:02
Official

Good day Magdeline

We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.

We will respond shortly with feedback

Kindly contact me on Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

mM
magdeline M's update07 Oct 2016, 10:42
Reviewer Update

Liberty called and promised to investigate my matter,its been three moths now and nothing happened.this shows how much they dont value their clients and dont take them serious as well