Bad service

I had a life policy with Liberty for a decade, the policy lapsed last year October 2024. January 2025 I requsted to reistate the policy, a reinstatement form was sent to my email, I completed it and sent back that was on the 15 January 2025. A nurse was sent to take bloods as it was said it is a requirement on the 27th of January. I waited for feedback and received non, I have been calling and emailing customer service and be told they are working on my case I will receive feedback as soon as they sre done with my request. Yesterday the 06 May 2025 I called and the consultant assisting me told me i will receive feedback before end of business day Friday, the policy just came back from underwriting the previous day. Before the end of the day I received an email stating that my policy cannot be reinstated because it has more than 6 month on lapse status.

This is unacceptable as I have requested the reinstatement before the 6 month of the policy being on lapse status. I have been paying the policy for over a decade. Because liberty cannot reinstate my policy they must refund all my premiums paid because your policy says I can reinstate the policy within six month after it as lapsed which I did send a request and bloods were taken. I cannot be informed after 4 months that the policy cannot be reinstated while i have been enquiring and told I will receive feedback for 4 months.I'm very sure it does not take that long to reistate a policy meaning who ever was working on the case just left it unattended or they did not attend to it on purpose.