Bad service

<p>I have app**** for retrenchment cover for my bond to be paid in case i get retrenched in 2015, recently i was told i am being retrenched at work and I went to look on self service website for Liberty to check for the retrenchement benefit only to find out that the person who processed my application did premium protector for retrenchement. I phoned liberty life and explained to them what happened on 17 July and the person i spoke to and everyone i spoke to thereafter acknowleged that the mistake was on their side. </p> <p>The person i spoke to on the 17th logged a query and told me that i will get feedback within 48 hours but that never happened. I have been calling liberty every single day because today 31 July is my last day at work and i want to know if i will be covered for retrenchment protector or not but all the time i get told someone will call me they are waiting for the managers to make a decision. How long do the managers need to make the decision? they have all the information on their side i dont understand what is taking them so long. I just want to know if i will be covered or not but it seems like i will never get my answer and i will have to pay my bond with my own money after all:(</p>