Bad service

<p>On the 23rd May 2017 I reviewed a policy of mine and decided to adjust the premium as I had double cover on an income protector. The correct forms were filled out and send to Liberty which I then received a confirmation email stating the change and the policy would be updated to the new premium. </p> <p> </p> <p>This was not the case and have been billed for the last two months the original premium. On bring this to the Liberty life customer service call centre attention I would get the same response "that they were sorry for the inconvenience and that my premium would be adjusted" each call lasted more than 30 Mins.</p> <p> </p> <p>This has taken me almost three months and the premium is still the same. On calling the customer call service on the 26.07.2017 I was referred to two difference people who had my details in front of them but kept me on the line for almost 20 minutes with no resolve. I demanded that a manager call me back within the hour but yet again the customer service team let me down. Still waiting for the call.</p> <p> </p> <p>I did however receive an email that stated the following:</p> <p> </p> <p> </p> <p>Dear Mr Curnow</p> <p>We acknowledge your request dated 23 May 2017.</p> <p>We apologise for the inconvenience caused.</p> <p>We have redirected your query to our policy services specialists and an agent will respond to you within four (4) working days.</p> <p> </p> <p>So after all that they still haven’t sorted out my issue and they will call me in 4 working days’ time - and oh yes my premium is due on the 1.08.2017 - so they are still going to debit me the full amount. </p> <p> </p> <p>What a joke for customer service. Really Liberty life. </p>