Bad Service

<p>When I changed my debit order from the 1st to the 27th of each month there was no mention of double debit or debit in advance – Your consultant did not advise me of such (LISTEN TO YOUR RECORDINGS). Now I have to deal with unpaid debit orders, this is so frustrating I have never missed any debit order for the years that I had policy with Liberty, clearly it means I have financial difficulties NOW…… hence I did not honour May & April’s debits. I’m not willing to go through the process of writing cancellation letter or reversing the debit order that reflects badly on my profile. I have requested my policy to be cancelled telephonically and that should be good enough since your conversations are recorded. Please cancel my policy and refund me back my money!</p>