Bad customer service - no reply on a email after 9 working days

<p>After an email was sent to you on 11 July, an automated message was received confirming receipt of the email and a max of 4 working days to complete the query was promised. 9 working days has since passed!</p> <p>Absolutely ridiculous! And it was just a very simple query requesting details on continuing benefits on a funeral policy. I'll definitely think twice before doing business with you again as you can't even take time replying to an email.</p>