Bad Customer Service

I called *** and spoke to Thapelo who assisted me with a statement and advised me to use the whatsapp service for withdrawal. I am now speaking to Teboho Khasoane and he or she is referring me back to the call centre and email.

Some of my collegues have received assistance via the whatsapp when they were making withdrawals, why am I being told that I need to contact the call centre for a form which can be easily loaede via whatsapp as well. And your consultant just decided to drop my chat and not answer.

This is a very bad service I am receiving from Liberty. And as first time I doubt I will refer anyone to such bad customer service.