Bad Customer Service and Total Disregard for Customer Needs.

Liberty Life consistently giving bad customer service and total disregard for their customers’ needs. I first submitted withdrawal forms on 17th December and it was declined because I did not add up all the policies that I have with Liberty. I then resubmitted on the 24th December, on the 27th December I followed up to check if my forms were received . I was told that there was an issue with my banking details. I was surprised because I had provided my latest banking details to the financial advisor before. I was told that my withdrawal would be submitted on the same day. On 30th December I was told that my claim was submitted for payment and would be processed and released by the same day or the following day. On the 31st I enquired from the financial advisor and he told me that the call centre required some information from him. Why send me from pillar to post ? Why conflicting accounts of exactly what is the status of my withdrawal application?