Bad customer service

Hello Peter I’m back again and again, I am very happy with Hello Peter service. Liberty provided me with voice recoded, what I don’t understand is that they still claiming that they did nothing wrong, However , when I listen to the recordings the first recording was about the policy that should be deducting R 1000.00 each month and all 3 kids will be beneficiaries but the second voice recording is when Palesa called again and advised that instead of putting all kids in one police as beneficiaries there is an option to split the policy into 3 and each child can automatically become a beneficiary in one of the policies of which I agreed, unfortunately during the split process one child was omitted and that my biggest concerns, remember the original policy which was supposed to be cancelled as per our telephone agreement and all 3 kids were supposed to be beneficiaries in 1 policy and percentages were split among all kids. I have 4 policies with liberty and only 1 children is not beneficiary of any of those policies and this what I have been explaining from the beginning, however, the problem is Liberty feels that everything was done accordingly regardless of my concerned and this matter will never resolved, it feels like they are forcing me to admit that mistake it is from my side which I believe that it is not @Libery can this matter be handed over to someone else as @van der Linde, Marieta <***>is fighting very hard to prove that o am wrong and she is right where as all I need is for the matter to be resolve.

Regard Rofhiwa