Bad customer service

My wife passed away three months ago . We had a policy with Liberty life . After filling out the claim forms on the 10th of July we had feed back that the company name on the policy was incorrect. We have now spent over a month , 13 phone calls and 10 I will call you back promises and still have not had a reply from Liberty life as to what the situation is . I have spoken to what is a supervisor by the name of Mathabelo who assured me she would call me back. Today after I tried to contact her I was told she was on training . Never have I seen such bad service shurly no matter what the situation is at least have the decency to phone back ,email or some how contact the client. But there seems to be a total lack of customer care . I can not conceive how a company as large as this can have such *********** staff . To Tembi,Audrey ,Paul and all the other 10 people that where coming back to me thanks for nothing.I am still waiting .