Bad Customer Service

<p>I have had a bad experience with Liberty. My father passed away and my mother as a beneficiary asked me to assist with completion of paperwork, i did so and submitted with Liberty as per the requirements, even though i was given one form after another to complete. I specifically requested that the amount be paid as monthly instalments into my mother's account. i was told that once payment is processed, someone will call me and that will be taken care of, i am dissapointed to say that to this day no one called me until my mother informed me that money reflected in her account and as per the email from Liberty was paid as a lump sum, which is not what i requested</p> <p> </p> <p>I am dissapointed that during the time of submiting the forms no one called me to take me through the process from a customer care perspective also considering the circumstances in that i am still in the mourning process and will appreciate every level of assistance.</p> <p> </p> <p>What really is annoying is that on the 22nd of March 2017 i called Liberty again to complain about the payment terms versus what i had requested, i was told a financial adviser will be calling in the soonest of time and i really thought that my case was deserving of urgent attention.</p> <p> </p> <p>To this day no one has called me....even today the 27th of March 2017 i was told that someone will be calling me within 10 min to deal my challenge and now it is 4+ hours and no call from anyone in Liberty, this is really pathetic.</p> <p> </p> <p>My mom urgently needs access to money, i told her not to access the money until i have a clear direction from Liberty, but no one seems to care about us as clients, especially considering the circumstances.</p> <p> </p> <p>Regards,</p> <p>Mothupi</p> <p> </p> <p> </p>