Bad Customer Service

I have contacted Liberty on the 24th of October to consolidate several paid-up Retirement Annuities into one. I received a reply on Tuesday the 25th of October, (which was a good response time) requesting more information which I submitted the same day. On the 26th of October I received an e-mail stating that the amounts from the annuities I wanted was transferred out. On my online profile I could also see that only the one Annuity remained at the original amount. I also received an e-mail from Liberty stating that the amounts that were transferred would reflect against the remaining annuity within 24-48 hours (2 working days). 48 hours have come and gone. I followed up with an e-mail requesting an update on the process on Friday the 28th. I received an automated response and a read receipt from Liberty. On Saturday the 29th, I received an e-mail from Liberty stating that the amount transferred had been allocated to the remaining annuity and that it is reflecting on the policy. I have been checking my profile at regular intervals since and the only the original amount is reflecting against the remaining policy. I requested that someone contact me telephonically to update me on the status but up to now no one has bothered to contact me.

All I want is for someone to contact me telephonically and update me on the process.