Bad customer experience

The customer service at Liberty death claims is impersonal! You call and lodge a death claim, u just receive a form to complete and the agent says the form will direct u on what is required no guidance at all, the stupid form asks for date of burial which in my view is unncessary if i am gonna wait the entire week with no update or any form of correspondece, for an jnsurance u have been with for years nxa!! You have to call for updates and wait for 700days to pass before u receive ur payout, they need to work on their customer service and satisfaction, very rude and impersonal to say the least!