Bad bad service from Liberty Group South Africa

The service I have received from Liberty was nothing but shocking. I cannot speak to any one and they do not even reply on my e-mails. I regret ever doing business with this company. We have medical insurance and pay more than R8600 per month for 2 people, but can claim for virtually nothing. My husband has prostate cancer and I am trying to claim for the injections to treat him, but cannot get a human being to phone me back. When eventually I got someone on the line, she told me that she will put me through to the claims department. After holding on for 15 minutes, I put the phone down.