Baaaaaaad Service
I took a life cover with Liberty so they told me that i have to go through certain tests before they can accept it. I went through the tests and never got any of my results. The next thing i see contracts coming in. The next thing they debited my account without my authorisation. I accepted that they debit on the 25th April 2018 but they decided they clever enough to debit my account on the 23rd April 2018. How do you do this???? It is my damn account for heaven sake not our account!!!!
Dear Ms Magome
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Can you please provide me with your ID number , so that I can escalate it to the relevant management for urgent investigation and resolution.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Magome
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Can you please provide me with your ID number , so that I can escalate it to the relevant management for urgent investigation and resolution.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations