Awful experience

5yrs ago I took out a life insurance policy, the advisor told me if my premiums and policy is up to date I qualify for a cash back in completion of the 5 yrs on my anniversary month. So as usual my policy was up to date, after the anniversary date I called customer care to find out when will I receive the cashback and what's the process she informed me I don't qualify. When I asked why, she said my advisor should have told me besides keeping my policy up to date I also need to do an investment. I was so angry, currently looking for a new insurance policy so I can cancel with Liberty. Well I fell ill and put through a claim I also received the same response, It looks like you need to be dieing before Liberty can assist you. Would not recommend to anyone..