Atrocious service from Rolf Mafalo

<p>My late mother, A Schwartz, had a life policy with Liberty and it has been a hassle to settle the payment. Rolf informed the attorney in writing, Marianna Pienaar that an affidavit was needed and only the affidavit. I then had one signed and it was sent to Liberty last year. Rolf then got back to her 18/01/2017 stating that it was not commissioned. A correctly commissioned document was sent to Liberty 31/01/2017. We then get communication in writing that we now also require an income and expense account, my marriage certificate and proof of dependency from myself and my father, who was divorced from my late mother. I responded asking Rolf what proof he needs and what income and expense account he is referring to. It has been 3 days and I have not had a response from him!!!! I also couldn't speak to him or his manager, as the team doesn't deal with the public, probably because the team would just get complaints!!! My late mother had life policies with Discovery and Momentum and Liberty seriously needs to consider spending time in their offices to take notes on how things are supposed to be done, or Liberty needs to appoint competent people.</p>