Atrocious service and general apathy among employees

The atrocious service I have received from Liberty Life customer service with regards to an insurance claim after my mother passed away on the 16 April 2018.

I submitted all documentation that was required only to be told that there was issue with the beneficiary appointment signature. I requested them to obtain the recording of the verbal request my mother made when she appointed me as the beneficiary but to no avail, their response was that they no longer use the voice recordings. Thereafter I was requested to obtain all my siblings I.D. 's as well as letters stating that I am the beneficiary which I comp**** with. I also got an affidavit from a witness that saw my mother sign the beneficiary document. However after submitting the requested documentation I was told this evidence was still unacceptable.

Yesterday I have been informed that the value of the policy has diminished by over 50%.

It seems like Liberty Life hates paying out!