Atrocious service !!

My husband has been a non-smoker for the past 5 years and Liberty Life has failed to update their records AS WELL AS my premiums accordingly albeit me following their procedures and protocols in getting the relevant tests done.<br> Furthermore, even though I have expressed my dissatisfaction, they will only contact me to discuss this issue within 5 - 10 working days !!!!!! This is the kind of shoddy service that is not tolerated in the industry especially when you have other insurers who believe in TCF !!!! <br> I'm certain that Discovery or Momentum would benefit from my monthly premiums!!!!<br> If I am not contacted and this issue resolved a.s.a.p - I will terminate my contract with you!!