Appreciation post to one Individual from Liberty's Complaints Resolution Specialist Department who took the time to assist us in resolving our policy claim payoutout.

I wrote a negative review/ complaint on Hello Peter against Liberty on 31 August 2023 as i was not getting anywhere with Liberty to get my claim paid out. Since writing my complaint, i received assistance from one individual (Themba Gumede who is a Liberty Complaints Resolution Specialist) who went above and beyond to ensure that our policy claim was paid out. He apologised for the delay and explained that this is not how Liberty worked, he provided his direct work email and direct work number to fast track any further queries or complaints that we had. I just want to show appreciation for his support during this difficult time for our family and let him know that we really appreciate everything he did to resolve our claim. His kindness and hard work didn't go unrecognised.

He restored my faith in Liberty Life!