SP
Shirley P

1 reviews | Active since May 2014

03 Aug 2018, 14:18

Appauling service from Liberty Corporate

Apaulling service from Liberty Corporate been sending emails with no response and your automated response via email and calls state you respond within 48hours which is incorrect. I have been calling all morning with no success from my mobile and had to recharge 3 times still no response. I will be highlighting my dissatisfaction and poor service on Hello Peter because Liberty is a big organisation for such appauling service.

I last spoke to a consultant yesterday who advised that my notice of withdrawal was being audited and released yesterday. I was advised the process takes 4 to 5 weeks and still no funds.

Could someone get back to me urgently with regards to this matter.

Membership number :M712437B

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply03 Aug 2018, 16:50
Official

Dear Ms Matetelane

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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