Appalling Service from Liberty Life!

<p>On the 13th of June 2016 I submitted a form to Liberty Life to inform them of a few changes relating to a life cover I have with them. I was informed that my policy would be updated with those changes within 5 working days. I then called 10 days later to follow-up on the amendments on the policy. I was then informed that I would receive feedback within 24 hours. It is now the 25 July and I have still not received feedback from Liberty regarding the amendments.</p> <p> </p> <p>This morning I made another follow-up call to Liberty. The follow-up call was a complete waste of time because I was informed to wait for another 48 hours for my query to be resolved.</p> <p>This is the 2nd occasion I have received terrible service from Liberty and I urge all of their potential customers who seek Life cover services to take their business elsewhere. Liberty Life's customer service is appalling!</p> <p> </p>