Anyone work there?

My wife and i recently moved over to LIberty OYR from Momentum's loyalty program. Seems to have been a mistake joining. For the past week no one replies to emails, the live chat system is online but inactive and you hold forever when calling. The online travel booking portal is also down today. in 6 years with Momentum Multiply not only did they immediately acknowledge all correspondance, but queries were always resolved within 24 hours. With Liberty it seems they have no staff allocated to assist.<br> <br> Not only can i not book flights but, as a new member, i cant get any simple answers to how some aspects of the program work.<br> <br> Please could someone advise/assist? <br> <br>