Antiquated processes that result in documents getting lost
<p>Good day, I am trying to claim on a policy. Liberty has the most antiquated process of having to physically deliver the documents to their offices in Ameshof str. I delivered the documents on 8 March 2017. I have since never received confirmation of the claim, I have requested an update of the status but have not received any response since 12 May. Can somebody please advise me on the status of this claim?</p> <p> </p>
Dear Cynthia
Thank you for your posting.
As per our telephonic conversation earlier on refers:
You requested that we must not continue to investigate your complaint.
I am pleased to hear that you were assisted and that your matter was urgently resolved for now.
Please feel free to contact me should you require any assistance.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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Dear Cynthia
Thank you for your posting.
As per our telephonic conversation earlier on refers:
You requested that we must not continue to investigate your complaint.
I am pleased to hear that you were assisted and that your matter was urgently resolved for now.
Please feel free to contact me should you require any assistance.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***