1 reviews | Active since Dec 2012
Another delayed claims process
<p>Liberty Life have been busy with my claim since March 2016. I had to send updated documents and did so on 03/06/16. The assigned contacts and advisors on the account are ignoring my calls and emails. The call centre gives nothing but a standard response, which is not applicable for a claim that has been active this long. The only way I get assistance from Liberty is by complaining and reporting them. Please assist to get the claims process accelerated.</p>
Good day Mr. Meyer
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Best regards,
Good day Mr. Meyer
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Best regards,